Company Policies
By retaining/hiring The Web Design Hub LLC, you agree to the following terms.
I. PRIVACY POLICY
We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio.
II. OWNERSHIP OF WEBSITE DESIGN
Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with The Web Design Hub, LLC. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development.
III. OWNERSHIP OF WEBSITE DOMAIN NAME
Website domain names are leased from domain name registration companies. When The Web Design Hub, LLC registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with The Web Design Hub, LLC. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have The Web Design Hub, LLC renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. The Web Design Hub, LLC cannot be held responsible for expired domain names.
IV. OWNERSHIP AND COPYRIGHT
All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired The Web Design Hub, LLC for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. The Web Design Hub, LLC cannot be responsible for intellectual property infringements on behalf of clients. Also, The Web Design Hub, LLC cannot be held responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.
V. PROJECT INITIATION
The initiation of a web design or development project requires a signed or electronically submitted signup form, payment of half of the initial web design/development fees for custom website design or the entire setup fee for blogs or templates, plus the client logo or any other element that is required to be used in the design.
VI. TEN BUSINESS DAY GUARANTEE
Ten Business Day Guarantee on Mockups – The Web Design Hub, LLC takes pride in handling requests in a timely manner. Starting from the date of the project initiation, The Web Design Hub, LLC will submit an initial mockup to the client within ten business days or the client will be entitled to a $100 discount off the second half of the initial web design fees. If the client requires modifications to the design or has other elements to mock up, such as Flash animation, the same two-week guarantee applies on subsequent mockups starting from the time the feedback is given on the previous mockup. Ten Business Day Guarantee on Information-Based Websites – Also, starting from the date on which the client submits all content and any other administrative needs (passwords, etc.) or the date on which the client approves the mockup (whichever is later), The Web Design Hub, LLC will convert the approved mockup into website format and add the text for the home page and all sub pages within ten business days or the client will be entitled to a $100 discount off the second half of the initial web design fees. This guarantee applies only to information-based sites. The turnaround time on e-commerce sites or websites with custom programming or add-ons are based on the size of the project and the list of other projects in the development queue.
IV. OWNERSHIP AND COPYRIGHT
All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired The Web Design Hub, LLC for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. The Web Design Hub, LLC cannot be responsible for intellectual property infringements on behalf of clients. Also, The Web Design Hub, LLC cannot be held responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.
VII. PROJECT TIMLINESS INCENTIVES AND PENALTIES
The Web Design Hub, LLC cannot complete a website if the client does not provide content (the text and/or photos to be used in the website) or other required elements (pre-existing logo or account login information, etc.). If The Web Design Hub, LLC is waiting for content or other pieces of information, the client will be notified. If the client fails to handle the requests in a timely manner, the website may be delayed. (Professional writing and photography services are available for a surcharge if the client needs assistance with content development.) In order to keep projects on track, The Web Design Hub, LLC offers incentives and penalties. If a client provides all content (text & photos) and other required elements within ten business days of project initiation, the client will receive a $50 discount off the website design fee. Alternatively, if the client has not submitted all content and other required elements within 30 days of project initiation, client will be billed $60 per day for every day the project is delayed. If the client-driven delays continue, The Web Design Hub, LLC will complete as much of the project as possible without the missing elements. In order to keep all accounts current, The Web Design Hub, LLC may bill for the completed project and add missing elements later at they are received. If more than 60 days from the website design and build has passed, and the client still has not submitted the remaining missing content, The Web Design Hub, LLC reserves the right to consider the project complete in its entirety and bill for all future work.
VIII. HOW CONTENT MAY BE SUBMITTED
All content must be submitted through our Project Management Platform (you will be directed where you can register). Text must be selectable as actual text rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge.
IX. HOW REVISIONS TO A WEBSITE DESIGN ARE HANDLED
We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of a website design are handled. The web design signup form is the contract which describes the look a commissioned web design project will achieve. Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc. should be specified at that time, prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at $75.00 per hour.
X. DESIGNS FOR SUB PAGES
Unless otherwise specified in the design contract, subpages of any website will use the same design as the home page. Mockups are not provided for sub pages. Formatting requests for sub pages will be considered but will not be guaranteed. If the client requires specific looks or formatting for sub pages, this request should be made at the time of the initial contract and may incur additional fees.
XI. HOW WEBSITE MAINTENANCE REQUESTS ARE HANDLED
Clients who have signed up for a maintenance plan receive discounts off the web designer’s hourly rates for website updates. The standard half hour maintenance plan is enough time to add about five photos and a few paragraphs of text. Clients on a The Web Design Hub, LLC web maintenance plan may send update requests via our Project Management Platform. Routine maintenance which fits into the allotted time specified in the client’s maintenance plan is typically completed in about three to four business days. If a client on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if approved, the additional work will be completed at a discounted rate of $65.00 per hour and the turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request website updates at the full $90.00 hourly rate and the turnaround time will be based on workload issues. Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time. (See details under the Termination of Services section.)
XII. HOW TECHNICAL SUPPORT IS HANDLED
Clients whose websites are hosted by The Web Design Hub, LLC have access to emergency technical support 24 hours a day. In the event of a website hosting outage, clients should go to our client support page and submit a support ticket and one of our technicians will start working on your issue immediately.Please note, technical support cannot be provided for clients’ individual computer issues or for third party products or services.
XIII. PAYMENT POLICIES
One-half of the initial website design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within five business days. Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client’s server so the website will go live. At that time, The Web Design Hub, LLC will also register the client’s website with Google, Yahoo, and Bing search engines. Payment for monthly services such as Hosting and Maintenance are due within net 20. The Web Design Hub, LLC charges a late fee of 10% of the total outstanding balance for invoices not paid by the end of the calendar month (net 25). Accounts at net 60 are at risk of termination. Clients experiencing financial hardship should contact The Web Design Hub, LLC to discuss payment options.
XIV. BILLING ERRORS
If a billing error is noticed, the client should immediately contact The Web Design Hub, LLC. Refunds of overpayments will be made for up to a maximum of 14 business days, so clients are urged to check billing statements regularly. Additionally, The Web Design Hub, LLC reserves the right to bill clients for accidental undercharges for a maximum of up to three months. Refunds of more than three months will not be processed.
XV. SEARCH ENGINE GUARANTEE
Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. The Web Design Hub, LLC guarantees certain search-engine friendly techniques will be used in the creating of each custom website, such as keywords in the title bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and alternate text behind some images. If the keyword placement in these three areas is not to the client’s liking, The Web Design Hub, LLC will change these three items to the client’s choices one time for free. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine optimization (SEO) services are available for additional fees. The Web Design Hub, LLC cannot be held responsible for search engine results.
XVI. SEARCH ENGINE OPTIMIZATION, SOCIAL MEDIA MANANAGEMENT, AND MARKETING PLANS
Our Marketing Plans offer a variety of services, including search engine optimization and social media (Facebook, Twitter, etc.) management. These plans require a three month minimum since it takes time to ramp up the effectiveness of these campaigns. After three months, the Marketing Plans convert to month- to-month plans which may be cancelled at any time with a 45 day written notification. Services provided in the marketing plans will be specified in a written agreement since plans may be tailored to meet each client’s needs. No service or standard of service is implied unless in writing in the agreement, thus, clients must be sure to specify any specific request (such as a particular number of followers or a particular social networking tool used, etc.) in writing.
XVII. QUALITY GUARANTEE
We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Content changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
XVIII. DORMANY OR DEAD PROJECT STORAGE FEES
At The Web Design Hub, we are committed to managing our resources effectively and ensuring that our clients receive the best possible service. To maintain efficient use of storage and project management resources, we have implemented a policy regarding dormant or dead projects.
Dormant or Dead Project Definition:
- Dormant Projects: These are projects that have had no progress or activity for a specified period.
- Dead Projects: These are projects that have been explicitly abandoned by the client or deemed unfeasible by our team.
- A storage fee of $25 per day will be applied to all projects classified as dormant or dead. This fee covers the cost of storing project data and ensures that our storage resources are used efficiently.
- Clients will be notified in writing when their project is deemed dormant or dead.
- The storage fee will begin to accrue from the date of classification.
- If a project remains dormant or dead for 14 days from the date of classification, it will be permanently deleted from our systems.
- An invoice for the outstanding storage fees will be issued upon project deletion.
- If the invoice remains unpaid for 30 days, the outstanding bill will be forwarded to a collections agency, and additional fees may be incurred during the collections process.
This policy ensures that our clients are aware of the costs associated with storing inactive projects and helps us maintain an organized and efficient project management system.
XVIII. TERMINATION OF SERVICES
If the client changes his/her mind about doing work with The Web Design Hub, LLC during the course of the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
XIX. THIRD PARTY VENDORS
Third party vendors may have separate terms of service agreements. The Web Design Hub, LLC cannot be held liable for disputes with third party vendors. The Web Design Hub, LLC cannot be held responsible for lack of functionality or any other aspect of third party services.
XX. REFUSAL OF SERVICE
The Web Design Hub, LLC reserves the right to decline to do business with any client for any reason.
XXI. CHANGES TO TERMS OF SERVICE
The Web Design Hub, LLC reserves the right to change these terms of service at any time for any reason.
